So if you are still struggling, make sure the Mac user has their Outlook version up to date. This is because at the time, shared mailboxes were not supported: The Mac user was using the version of Outlook bundled with Microsoft Office 365. I figured this out because in March 2021 I created a shared mailbox in an Exchange Online (office 365) admin center (no on-premise) and while Outlook users using Windows were able to get the shared mailbox to show up, one Mac user was not able to get the mailbox to show up. Prior to September 2021, this was not possible. Choose + to add a shared or delegated mailboxĬheck this article for details Open a shared Mail, Calendar or People folder in Outlook for Mac ().In the Tools menu, choose Accounts, and select the account that has access to the mailbox.To highlight a certain range, click the first item in it, hold down Shift, and click the last item. To add the shared Outlook mailbox on Mac: For the whole Global Address List, press Ctrl-A. If you are using Microsoft Exchange Server, you may see the Global Address List, then Recipients lists taking up lots of room at the top, with the Contacts list(s) and Personal Address Book (if installed) at the very bottom.As of Sept 2021, you are now able to add shared mailboxes to Outlook for Mac, it just takes some extra steps: We're concerned in this case with the order in which address books are listed in the Address Book, under the Show Names from list. If you are using Microsoft Exchange Server, you may see the Global Address List by default. We're concerned in this case with the order in which address books are listed in the Address Book, under the Show Names from list, and which Contacts list is displayed first. Note: The following does not apply to modern versions of Outlook. Occasionally Outlook for Mac (OfM) will stop updating the Global Address List (GAL) from Microsoft Exchange Server. You can also select a contacts folder where your personal addresses are kept, and set the order auto-resolution searches your address books.Ĭontrol the Order of Address Books in the Show Names From List It’s the two overlapping people icon near the bottom-left corner of Outlook. If you have a Mac, it’ll be in the Applications folder. In Outlook 2007 and older, the option to set which address book is shown first when you click To is at the top. If you’re using Windows, it’ll be in the Microsoft Office folder under All Apps in the Start menu. In Outlook 2010 and newer, select the address list to display first from the dropdown at the bottom of the dialog. When you turn on Google Workspace Sync for Microsoft Outlook (GWSMO), your organizations Global Address List (GAL) in Google Workspace automatically. Open the Address book dialog ( Ctrl+Shift+B) then open it's Tools, Options dialog.

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